Frequently Asked Questions
Everything you need to know about shopping for high-performance PC components and electronics at DynaQuest PC.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit cards (Visa, Mastercard), Bank Transfers (BDO, BPI, Metrobank), GCash, Maya, and Cash on Delivery (COD) for select areas.
How long does shipping take and how is it calculated?
Standard shipping within Metro Manila takes 1-3 business days, while provincial orders take 3-7 business days. Shipping fees are calculated at checkout based on the weight of your items and your delivery location.
Do you offer a warranty on PC components?
Yes, all our products come with a standard manufacturer's warranty. Additionally, DynaQuest PC provides a 1-year local store warranty for most hardware components to ensure your peace of mind.
Can I request a custom PC build?
Absolutely. You can select individual components from our store and add our 'PC Assembly Service' to your cart. Our expert technicians will build, cable-manage, and stress-test your system before shipping.
What is your return and exchange policy?
Items with manufacturing defects can be returned or exchanged within 7 days of purchase, provided they are in their original packaging with all accessories included. Please retain your sales invoice for all warranty claims.
Are all products listed on the website brand new?
Yes, DynaQuest PC only sells 100% authentic, brand-new, and sealed products sourced directly from authorized distributors.